Daily Rounds freshers walkin drive for Support roles

Job Title : Customer Support Executive

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Who are we looking for?

Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of Characters.
Excellent communication and presentation skills.
Ability to multitask, prioritize, and manage time effectively.

Job Benefits:

1) Freedom to try out your ideas

2) Healthy Breakfast, lunches, and snacks

3) The latest Apple devices

4) Medical Insurance

5) Leave Benefits

What would you be doing here?

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions & manage and resolve customer complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Who are we looking for?

Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of Characters.
Excellent communication and presentation skills.
Ability to multitask, prioritize, and manage time effectively.

About Daily Rounds/Marrow :

We are a 280+ member team of doctors, engineers, and business folks headquartered in Bangalore. We are a part of the M3 Group, Japan (M3 INC 2413 Tokyo Stock Exchange).

Marrow is the leading product from Neuroglia Health Private Ltd catering completely to the Medical Education Industry. It is an e-Learning product that helps doctors to prepare for their PG Examinations, through MCQ Questions, Question Banks, Test Series, and Video lectures. It is a B2C product and generates revenue through online subscriptions.

Walkin Date & Day: 4th September’2024 / Wednesday

Time: 2 PM – 4 PM (Please ensure to meet us between these hours to provide a better exp.)

Work Location: JP Nagar, 4th Block, Bengaluru.
Interview Location: Map Link, Dailyrounds, 2nd floor.

Point of Contact: Ms. Saakshi Karthik – 8971776788.

Note*: Please carry a hard copy of your resume.
Experience Range: Fresher – 1 Years.

Education Background: Any Graduate.