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Job Designation : Webform Analyst
Qualification : Bachelor’s degree
Experience : Freshers/ 0-3 Years
Salary : Upto 7 LPA
Skill Set :
- Strong communication & presentation skills.
- Extensive knowledge of ServiceNow in ticket management and data extracts/dashboard presentation.
- Strong knowledge of Windows technical troubleshooting including Macs, Mobile Devices, iPads.
- Experience at service desk providing support across various channels including phone support.
- Experience on product-based support
- Hands-on experience in Active Directory, Microsoft Identity Manager, CyberArk platforms.
- Ownership of issues to improve customer experience.
- Understanding of the CSI process.
- Full understanding of the full stack of support levels.
Job Description :
- · Handling webforms generated by users submitting self-service queries – Using Genesys Cloud & ServiceNow
- Incident and Request handling
- Proactive, Problem-Solving skills and display ownership characteristics
- Multitasking and capable of working in a fast-paced environment adhering to shift timings
Location : Hyderabad, India
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