Deloitte a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. drives progress. Our firms around the world help clients become leaders wherever they choose to compete. Deloitte invests in outstanding people of diverse talents and backgrounds and empowers them to achieve more than they could elsewhere.
Job Designation : Webform Analyst
Qualification : Bachelor’s degree
Experience : Freshers/ 0-3 Years
Salary : Upto 7 LPA
Skill Set :
- Strong communication & presentation skills.
- Extensive knowledge of ServiceNow in ticket management and data extracts/dashboard presentation.
- Strong knowledge of Windows technical troubleshooting including Macs, Mobile Devices, iPads.
- Experience at service desk providing support across various channels including phone support.
- Experience on product-based support
- Hands-on experience in Active Directory, Microsoft Identity Manager, CyberArk platforms.
- Ownership of issues to improve customer experience.
- Understanding of the CSI process.
- Full understanding of the full stack of support levels.
Job Description :
- · Handling webforms generated by users submitting self-service queries – Using Genesys Cloud & ServiceNow
- Incident and Request handling
- Proactive, Problem-Solving skills and display ownership characteristics
- Multitasking and capable of working in a fast-paced environment adhering to shift timings
Location : Hyderabad, India
