Flex is a global supply chain & manufacturing solutions provider which help design, build, & deliver products to make the world a better place.

Flex seeking fresher Associate Engineer Global IT Helpdesk with sound knowledge of . Net, Java, having good knowledge of SQL, HTML5, CSS3.

Job Designation : Associate Engineer Global IT Helpdesk

Qualification : Bachelor’s Degree

Experience : Freshers

Skill Set :

  1. Should be willing to work in rotational shifts (including night shifts).
  2. Should possess good communications Skills.
  3. Should have experience or knowledge in IT Service Desk / Technical troubleshooting.
  4. Basic understanding on Operating System (Win 10 & 11).
  5. Basic Networking knowledge
  6. Basic knowledge of email clients, MS Office, Office 365
  7. Ability to execute normal tasks with little supervision
  8. Creative and innovative thinker
  9. Problem Resolution Skills
  10. Customer Service Oriented
  11. International BPO background will be an additional advantage

Job Description :

  • Provide 24/7 IT Support via Chats, Tickets, and Calls
  • L1 Support for Frequently used applications like MS Office, Zoom, VPN, Box, SharePoint etc.
  • First point of contact to handle IT issues from internal users
  • Troubleshoot technical issues through remote desktop connection
  • Modify email distribution list permissions
  • Modify Active Directory groups
  • Software installations and Repairs
  • Document the issues correctly, Handle/escalate the tickets promptly in Ticketing tool like service-now
  • Maintain Service Level Agreement for all the tickets
  • Prompt response to the emails received in the shift

Location : Chennai, India

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