Genpact inviting applications from fresher graduates with excellent communication skills, having good customer handling skills and proficient with MS Excel, MS Word, MS PowerPoint for the role of Management Trainee – Customer Service
Job Designation : Management Trainee – Customer Service
Qualification : Any Graduate
Experience : Freshers
Skill Set :
- Proficient with MS Excel, MS Word, MS PowerPoint.
- Ability to communicate verbally and through emails/Phones with businesses.
- Proven ability to build effective working relationships with clients & internal stakeholders.
- Insurance knowledge and ability to understand and interpret Insurance terminology.
- Relevant experience in Team Handling/ people facing role.
- Excellent written and verbal communication skills.
Job Description:
In this role, you will be responsible for Drive Continuous Improvement and Develop a strategy for team to reach organization goal.
- Monitor team members and able to provide mentorship whenever needed.
- Manage the flow of day-to-day operations & key metrics like Sales, NPS, Issue resolution.
- Build reports to update the company on the team’s progress.
- Rapport building with the internal & external stakeholder.
- Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary.
- Ensure that the highest possible levels of customer service are delivered at all times.
- Assist the Manager as and when necessary to make the business run effectively and efficiently.
- Communicate clear instructions to team members.
- Audit conversations & giving coaching & feedback to the agents.
- Control shrinkage & attrition, drive production hours.
Location : Chennai, India
