Genpact a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Genpact inviting applications for the role of Process Associate – Customer Service – Voice
Job Designation : Process Associate – Customer Service – Voice
Qualification : BE/BTech/MCA
Experience : Freshers / Experienced
Skill Set :
- Sound customer handling skills.
- Familiar with google maps and data analysis.
- Basic computer knowledge.
- Good knowledge of MS office applications.
- Good in Logical Thinking and Thought process.
- Good process knowledge and business management skills.
- Excellent verbal and written communication skills.
- Shift :Night Shift & 5 days work.
- Week Offs: Saturday & Sunday.
Job Description :
- Verify and review information as per policy and guidelines.
- Follow all compliance and security measures relating to client data.
- Take action on process changes and updates and handle the same with proper research.
- Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
- Adhere to process norms and structure.
- Ability to gather information via outbound calls to businesses within specific country locations.
- Ability to work with a high degree of accuracy.
Location : Gurugram, India
