Welcome to the relentless pursuit of better.
Genpact looking for People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.
Genpact inviting applications for the role of Software Consultant – SFDC Application Support
Job Designation : SFDC Application Support
Qualification : Bachelor’s Degree
Experience : Freshers / experienced
Skill Set :
- Proficient knowledge in Salesforce . com ( SFDC ).
- Good Understanding of Salesforce platform (Admin and Code level understanding).
- Sound technical capability to troubleshoot applications.
- Excellent customer-facing skills and analytical skills..
- Ability to drive compliance & process adherence.
- Good problem-solving skills.
- Excellent written and verbal communication skills.
Job Description :
In this role, you will be a part of the Cora support team who will take ownership of customer issues reported and see problems through to resolution.
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Post patching issue, this gets more people to apply for job role resolution.
- Provide and document RCA & corrective actions on repetitive issues for a permanent fix, Provide Guidance and Support to other IT Team Knowledge Management processes.
- Provide resolution notes for new issues or work-around.
- keep team members and team lead aware of changes. Build, develop & maintain updated user self-help documentation and quick reference guides for frequently asked questions about the application.
- Enable the users to handle activities on their own
- Conducting compelling technical briefing & demonstrations including critical issues, status reports, and resolving impediments.
- Implement new technologies and articulate the solutions to the customer.
- Ensures project issues are raised on time and resolved at the appropriate levels. Keeps project or delivery teams informed of the overall status.
- Ability to drive compliance & process adherence.
Location : Noida, India
