Welcome to the relentless pursuit of better.
Genpact a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Genpact inviting applications for the role of Software Consultant – DOT Net Support.
Job Designation : Software Consultant, Dot Net Support
Qualification : BE/BTech/MCA
Experience : Freshers / experienced
Skill Set :
- Proficient in VB.Net, C#, ASP.net, WCF, MVC, AWS.
- Familiar with html, css, javascript, Jquery, LINQUE.
- Strong understanding in Relational database concepts.
- Good knowledge of SQL Server , PL/SQL.
- Experience with GIT and windows form.
- Ability to communicate, friendly and cultural behavior during customer contact and should have strong customer focus.
- Strong written and verbal communication skills.
- Flexible to work in shifts on rotation basis.
- Willingness and ability to multi-task.
- Willingness to learn the Product/Platform and associated technologies.
- Should be able to handle client call, manage & mentor team.
- Ability to be learn and apply new processes and tools.
- Technical understanding of products/services and/or ecosystem being supported.
Job Description :
In this role, you would be primary responsible for supporting and enhancing web application.
- Supporting/Troubleshooting existing dot net desktop based and web-based application.
- Capability to lead team and should have strong customer focus.
- Responsible for resolving technical issues for consumers, partners, clients or internal stakeholders by addressing issues assigned to them through the ticketing systems using process specifications following operating procedures.
- Creating, scheduling, monitoring jobs, troubleshooting jobs.
- Go through logs and trace back to code as to what is going wrong.
- Manage and resolve production incidents. Covers system outages, job failures, system defects, data defects and end user support.
- Execute and manage day-to-day operations via ticketing tools and processes.
- Ensure appropriate tool is updated in accordance to SLA specifications with case notes, status updates and case closure information.
- Responsible to test the application features, should have understanding of any testing tool.
Location : kolkata, India