Genpact calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Genpact inviting applications for the role of Software Engineer – ServiceNow.
Job Designation : Software Engineer – ServiceNow
Qualification : Bachelor’s / Master’s Degree
Experience : Freshers / Experienced
Skill Set :
- In-depth knowledge of the ServiceNow platform.
- Familiar with other ServiceNow products such as IT Service Management (ITSM), Customer Service Management (CSM).
- Good knowledge of JavaScript, Business Rules, Server-side scripting, Client-side Scripting, Script Includes, service catalog,
- Proficiency in configuring and customization including foundational data setup such as service catalog, categories, items, and request workflows.
- Good knowledge of available IT systems/tools.
- Good management, analytic, problem solving & interpersonal skills.
- Self-motivated, Positive outlook & result oriented.
- Effective communication skills.
Job Description :
In this role you will be responsible for part of the full project lifecycle with a primary focus on business value and benefit realization.
- Elicit and clearly document business and system requirements and create requirement artefacts.
- Develop User stories, functional specifications, system design specification for client engagements by understanding the customer requirements.
- Understand and negotiate needs and expectations of stakeholders.
- Requirement Walkthrough to the team after the client approvals and ensuring all the clarity is attained throughout the project.
- Coordinating and communicating with the client and the internal project team developers, PM, QAs etc on the business requirements.
- Manage customer relationships and expectations by developing a communication process to keep others up to date on project results.
- Create and maintain issue logs, meeting minutes, project summaries, meeting schedules.
- Support customers during UAT.
- Perform functional testing to ensure requirements are being met.
Location : Pune, India
