Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Genpact inviting applications for the role of Software Consultant – Quality Analyst (Service Now).
Job Designation : Software Quality Analyst (Service Now)
Qualification : Bachelor’s / Master’s Degree
Experience : Freshers / Experienced
Skill Set :
- Good understanding of ServiceNow development and objects used in development.
- Solid understanding of Test approach, test plan and test strategy.
- Manual testing experience of ServiceNow applications like Incident, Problem, Change, Request, Knowledge, CMDB, Release modules.
- Sound understanding of requirement gathering document and experience of converting the same in test cases.
- Expertise in testing of ServiceNow domain separated environments.
- Strong communication and interpersonal skills.
- ITSM certification, ATF micro suite certification and ISTQB certification preferred.
Job Description :
In this role you will be responsible for conducting testing activities, improving the existing manual testing procedures, and leading the transition from a manual testing focus to one of automated testing. This position requires advanced quality assurance and software testing experience.
- Work with ServiceNow project manager, developers, and administrators to develop manual and automated testing solutions for continuous enhancement and integration of ServiceNow platform and applications.
- Implement ServiceNow Automated Test Framework, Test Management, and other test tools to verify/validate continuous release of ServiceNow major, minor enhancement and maintenance releases.
- Develop, document, implement and maintain test suites and scripts for new and existing ServiceNow features based on stories and acceptance criteria.
- Communicate test goals, priorities, plans, schedule, status, and results across organization.
- Document and report ServiceNow testing, verification and validation status and results including details of errors, non-conformances, recommended remediation, and corrective actions.
- Participate in Agile release planning for new ServiceNow feature and platform functionality, defect fixes, and platform optimization.
- Lead early access testing and user acceptance testing with ServiceNow platform and application stakeholders.
- Ensure testing conclusions, recommendations and sign-off are supported by test results and necessary exceptions or deviations from requirements are documented.
Location : Noida, India
