Genpact  a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

Genpact inviting applications for the role of Associate – Customer Service.

Job Designation : Associate – Customer Service

Qualification : BE/BTech/MCA

Experience : Freshers / Experienced

Skill Set :

1. Sound customer handling skills.
2. Familiar with google maps and data analysis.
3. Basic computer knowledge.
4. Good knowledge of MS office applications.
5. Good in Logical Thinking and Thought process.
6. Good process knowledge and business management skills.
7. Excellent verbal and written communication skills.
8. Shift :Night Shift & 5 days work.
9. Week Offs: Saturday & Sunday.

Job Description :

1. Respond to customer queries and customers concern
2. Provide support for data collection to enable Recovery of the account for end user.
3. Maintain a deep understanding of client process and policies
4. Reproduce customer issues and escalate product bugs
5. Provide excellent customer service to our customers
6. You should be responsible to exhibit capacity for critical thinking and analysis.
7. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Location : Hyderabad, India