Genpact  a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

Genpact inviting applications for the role of Process Associate

Job Designation : Process Associate

Qualification : BE/BTech/MCA

Experience : Freshers / Experienced

Skill Set :

1. Effective verbal and written communication skills.
2. Excellent customer service skills that build high levels of customer satisfaction.
3. PC knowledge and MS Office applications.
4. Detail-oriented with good organizational skills.
5.  Ability to manage multiple tasks in a fast-paced environment.
6.  Ability to work both independently and in a team environment.
7. Ability to maintain confidentiality.

Job Description :

1. Handle all aspects of the dispute process in compliance with established card network mandates, federal and state rules and regulations.
2. Review, research and initiate dispute inquiries from cardholders, financial institutions, and internal departments for the client.
3. Ensure compliance with all federal and state regulations to resolve billing errors (including all aspects of Reg E and Z).
4. Handle Omni Channel inquiries from cardholders, financial institutions, and internal departments regarding disputes within established SLAs.
5. Timely escalation as required to the appropriate resource issues that are unable to be resolved by the agent
6. Handles/resolves non-posted items, retrieval projects and authorization chargebacks.
7. Meets the standards of the job, such as KPIs, quality standards, and adherence to schedule.
8.  Other related duties assigned as needed.

Location : Gurugram, India