Genpact  a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

Genpact inviting applications for the role of Technical Associate – Service Desk.

Job Designation : Technical Associate – Service Desk

Qualification : BE/BTech/MCA

Experience : Freshers/ Experienced

Skill Set :

1. Sound customer handling skills.
2. Basic computer knowledge.
3. Good knowledge of MS office applications.
4. Effective probing skills and analysing / understanding skills
5. Analytical skills with customer centric approach
6. Excellent proficiency with written English and with neutral English accent
7. You should be able to work on a flexible schedule (including weekend shift)

Job Description :

1. Ensure the 24/7/365 availability of all systems, applications, and infrastructure.
2. Understanding of IT processes and procedures and willingness to follow them.
3. Provisioning, De-provisioning & maintaining Active Directory user accounts on multiple domains
4. Provisioning and maintaining Active directory security Groups
5. Provisioning, De-provisioning & maintaining service accounts
6. Provision and De-Provision Email accounts on O365 & troubleshoot if email and AD accounts are not in Sync
7. Manage and implement active directory standards including object name, object creation (import/export functions) and all group policy design
8. Develop documentation to assist self-guided issue resolution procedures for service desk personal to include checklists procedures.

Location : Hyderabad, India