Genpact  a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

Genpact inviting applications for the role of Developer Support Engineering.

Job Designation : Developer Support Engineering

Qualification : BE/BTech/MCA

Experience : Freshers

Skill Set :

1. Relevant experience providing Enterprise Support in a technical environment.
2. Strong analytical/coding and communication skills.
3. Ability to be flexible, multitask and learn in a fast-paced environment.
4. Customer-focused and can demonstrate understanding and empathy.
5. Creative problem solver with excellent troubleshooting skills.
6. Self-driven nature with strong attention to detail and follow-through.
7. Programming and scripting experience (PHP, Python, JavaScript).
8. Experience working with APIs, plugins, and SQL database.
9. Experience with tools such as Tableau, Unidash, Scuba, and Google Drive environment.
10. Web Development experience and Lean & Six Sigma Methodologies

Job Description :

1. Develop and maintain various products/software’s by using APIs, SDKs, and platform plugins.
2. Software coding and troubleshooting issues with PHP, Python and JavaScript coding languages.
3. Query and maintain SQL database tables.
4. Manage technical product issues and escalations, delivering the highest level of customer satisfaction making use of software development methodologies, such as Lean and Six Sigma.
5. Work closely with Software Engineer Developers to understand their needs and develop solutions.
6. Understand and analyse High End Metrics as productivity, utilisation, Turn Around Time, Transfer & Escalation Rates, etc.
7. Perform data analysis with a Use Case submission to visualise trends, provide solutions and mitigate issues.
8. Ramp-up and train new hires in the process including E2E knowledge base Management.
9. Stakeholder Management – Work collaboratively with both Internal, External stakeholders.
10. Responsible for team’s operational metrics and will quo own with FLM and drive teams’ knowledge.

• Location : Chennai, India