Genpact global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

Genpact inviting applications for the role of Customer Service Associate Voice Process.

Job Designation : Customer Service Associate

Qualification : Any Graduate

Experience : Freshers

Skill Set :

1. Basic knowledge in Excel and on computer.
2. Good knowledge in MS Office (Excel, Word etc.).
3. Effective probing skills and analyzing / understanding skills.
4. Analytical skills with customer centric approach.
5. Previous experience in a customer service role chat/email/voice.
6. Key skills: Hindi, Voice, Customer service, Calling, Domestic calling, Voice support, Hindi calling, Hindi voice process
7. Excellent written and verbal communication skills.

Job Description :

1. Respond to the customer queries & issues in timely manner
2. Provide solution to the customer basis the available help articles and within the policies
3. Replicate customers issue and report necessary bugs/suggestions/ideas
4. Provide excellent services to the customers
5. Work closely with internal departments to provide the required information/support to the customer
6. Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
7. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
8. Maintain a deep understanding of client process and policies
9. Upskill to enhance the knowledge time to time and offer support
10. Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business

Interested candidates can walk-in directly to below mentioned address.

Walk-in Date : 26th June

Walk – in Time : 11.00 AM – 1.00 PM

Venue : Genpact 14-45 IDA Uppal, NGRI, Habsiguda, Hyderabad, Telangana 500039

Location : Hyderabad

Shifts : Flexible with any shift

Note: Please carry below documents with you

1. 3 copies of updates resume
2. 3 Passport size photographs
3. Original Aadhar card
4. 2 copies of Aadhar card
5. Pay slip (if applicable)