Genpact global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Genpact inviting applications for the role of Technical Support Voice Process.
Job Designation : Technical Support
Qualification : Any Graduate
Experience : Freshers
Skill Set :
- Basic knowledge in Excel and on computer.
- Good knowledge in MS Office (Excel, Word etc.).
- Effective probing skills and analyzing / understanding skills.
- Analytical skills with customer centric approach.
- Previous experience in a customer service role chat/email/voice.
- Key skills: Hindi, Voice, Customer service, Calling, Domestic calling, Voice support, Hindi calling, Hindi voice process
- Excellent written and verbal communication skills.
Job Description :
- Provide resolution to maintain standards of quality.
- Review content and provide resolution based on prescribed guidelines.
- Recognize trends and patterns and raise issues timely.
- Provide insights to help improve the support to the users.
- Maintain a thorough understanding of process and policies.
- Provide excellent customer service to our customers.
Interested candidates can walk-in directly to below mentioned address.
Walk-in Date : 24th , 25th & 27-January-2025
MS Teams meeting ID: 457 990 328 419
MS Teams Passcode: 7yL3Hf6Z
Time: 12:00 PM – 2:00 PM
Job Location: Ahmedabad (Work from office)
Shifts: Flexible with any shift
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