HCL Technologies Limited, HCLTech (formerly Hindustan Computers Pvt. Limited), is an Indian multinational information technology (IT) services and consulting company.
HCL is hiring candidates who are passionate to work in an international voice process for a renowned banking process.
Job Designation : Global Service Desk – Voice Process
Qualification : Any Graduate
Experience : Freshers / 0 to 2 year
Salary : Upto 3.8 LPA
Skill Set :
- Proficient in MS office (Excel, PowerPoint).
- Excellent customer service skills.
- Excellent communication skills both verbal and written Mandatory.
- A problem-solving mind-set.
- The ability to multitask.
- Able to work well as an individual and as part of a team.
- Any Graduation is mandatory.
Job Description :
Responding to clients via both voice and written communication. Utilising both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individual’s needs.
- Responding to queries regarding Experian, our products, services, data and client accounts
- Managing multiple client queries at once
- Utilising workflow tools to manage your own workload.
- Contributing to the achievement of team targets including service levels and quality measures
- Maintain accurate records of customer communication and discussions using the appropriate internal system/s
- Utilising available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time.
Interview process :
- Online Assessment
- Aptitude Test
- Technical Test
- Technical Interview
- Coding
- Technical Questions
- Projects
- HR Round
- Behavioral Questions
- Company Fit
- Salary Expectations
Location : PAN India
