HCLTech offers opportunities to fresher engineering graduates who have the zeal to launch their tech career with one of the world’s fastest-growing tech companies.
Job Designation : Service Desk
Qualification : BE/BTech/ ME/MTech
Experience : Freshers
Skill Set :
- Good knowledge on ITIL /Service Desk with good communication skills.
- Experience on Desktop support/application support.
- Exposure on ticketing tools.
- Aware of PC/Laptop troubleshooting Both Hardware & Software.
- Knowledge of networking and support.
- Additional knowledge on Thermal printers or Spectrometers will be advantageous.
- Knowledge on ITIL framework.
- Good working knowledge of MS Office.
- Good analytical and problem solving skills.
- Excellent communication skills.
Job Description :
- Responsible for responding to customer requests, including but not limited to, answering calls via phone and providing after hours on call support for troubleshooting technical issues.
- Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.
- Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
- Communication issues between paint dispensers and the PC
- Color match machines in the Paint department are having calibration issues.
- PC losing network connectivity.
- Issues within selling tools and software.
Location : Lucknow, Nagpur, India
