HCLTech is a next-generation global technology company that empowers global enterprises with technology for the next decade today. HCLTechs strategy, through its deep-domain industry expertise, customer-centricity and entrepreneurial culture of ideapreneurship enables businesses to transform into next-gen enterprises.
HCLTech hiring fresher graduates with excellent written and verbal communication skills and having excellent customer handling skills for the role of Customer Service Associate.
Job Designation : Customer Service Associate
Qualification : Any Graduate
Experience : Freshers / 0 – 1 year
Skill Set :
- Good customer service skills.
- Sound working knowledge of MS office.
- Good computer skills.
- Good multi-tasking skills.
- Able to react effectively and calmly in emergencies.
- Able to maintain customer confidentiality.
- BA, LLB or Law background candidates are not eligible for this role.
- Candidate should be willing to work in Night Shifts.
- Required good communication skills.
Job Description :
- Complaint Management.
- Solving Customer queries.
- Using process knowledge in replying to customers.
- Maintaining quality standards.
- Effectively meeting the SLA parameters as set.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
Walk-in Details :
Date : 29 July – 30 July
Time : 11.00 AM – 3.00 PM
Venue : A-8-9, Maharaja Agrasen Marg, Block A, Noida sector 60, (Nearby Metro sector 59)
Concern Person – Aman Chhabra (mention the recruiter’s name on top of the resume)
Note:
- Candidate needs to carry hardcopy of Resume, ID Proof & Smartphone and earphones.
- DO NOT carry any Charger, Pendrive & Laptop.
