HCLTech is a next-generation global technology company that empowers global enterprises with technology for the next decade today. HCLTechs strategy, through its deep-domain industry expertise, customer-centricity and entrepreneurial culture of ideapreneurship enables businesses to transform into next-gen enterprises.
HCLTech hiring fresher graduates with excellent written and verbal communication skills and having excellent customer handling skills for the role of Customer Service Associate.
Job Designation : Customer Service Associate
Qualification : Any Graduate
Experience : Freshers
Skill Set :
- Good customer service skills.
- Sound working knowledge of MS office.
- Excellent communication skills – both verbal and written – with a professional telephone etiquette
- Helpful, empathetic, and enthusiastic about customer service
- Freshers in UK/US Inbound calling preferably in Banking domain
- Required good communication skills.
Job Description :
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security – proprietary data of customers
Walk-in Details :
Date : 20th February 2025 – 21st February 2025
Time : 11.00 AM – 2.00 PM
Venue : A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301
