HCL Technologies Limited, HCLTech (formerly Hindustan Computers Pvt. Limited), is an Indian multinational information technology (IT) services and consulting company

HCL Offers Great Opportunity to make a career, with American global corporation who is a leading search engine worldwide.

Job Designation : E-Mail Support Analyst

Qualification :  Any Graduate

Experience : Freshers

Skill Set :

  1. Strong E-Mail Writing Skills with focus on Customer Service.
  2. Sound working knowledge of MS office.
  3. Familiar with customer support, email support order management, project management, KPO/BPO or customer service experience preferably in Order management/Order fulfillment.
  4. Experience handling complaints; driven to deliver an excellent customer experience through resolutions and adherence to response times
  5. Excellent analytical skills and strong decision-making skills committed to resolution and compliance
  6. Situational/contextual awareness with the ability to understand the impacts of ones work.
  7. Excellent critical and analytical thinking abilities
  8. High attention to detail, and high level of professionalism
  9. Proactive, self motivated, self starter, minimal supervision
  10. Strong organizational, time and workflow management skills
  11. Team oriented/team player
  12. 5 days working – 2 days off – Rotational offs.
  13. Only Immediate joiner.

Job Description :

As an Order Management Specialist, you will be responsible for processing simple to complex orders, and handling inquiries from the client with high accuracy and efficiency.

  1. You will use deductive reasoning to make sound business decisions.
  2. You will follow best practices and work cross-functionally with multiple teams to complete the above tasks and other daily job functions.
  3. You will multi-task in between tools in maintaining client databases, validating order information and verifying payment terms with high attention to detail and sense of urgency
  4. You will ensure compliance to all company and business policies, administer all open sales orders, and ensure appropriate order flow.
  5. You will own and manage the internal order to cash processes for multiple products to ensure it complies with organizational policies.
  6. You will learn and process all products offered in the logo.

Interested candidates can come to office for the interview.

Interview Dates : 6th November – 8th November

Interview timing : 11.00 AM – 5.00 PM

Venue : HCLTech A-8-9, Maharaja Agrasen Marg, Block A, Noida sector 60, (Nearby Metro sector 59), Uttar Pradesh– 201301

Contact – HR- Rohit ( 9205045344 )

Interview Rounds :

  1. HR Screening
  2. Written Test related to Case Studies / Emails.Operations / Client Interview

IMPORTANT- Everything will be recorded in the interview and as far as the online test is concern, do not use google or take help while appear for the assessments.

Related Jobs