HCL Technologies Limited, HCLTech (formerly Hindustan Computers Pvt. Limited), is an Indian multinational information technology (IT) services and consulting company
HCL Offers Great Opportunity to make a career, with American global corporation who is a leading search engine worldwide.
Job Designation : E-Mail Support Analyst
Qualification : Any Graduate
Experience : Freshers
Skill Set :
- Strong E-Mail Writing Skills with focus on Customer Service.
- Sound working knowledge of MS office.
- Familiar with customer support, email support order management, project management, KPO/BPO or customer service experience preferably in Order management/Order fulfillment.
- Experience handling complaints; driven to deliver an excellent customer experience through resolutions and adherence to response times
- Excellent analytical skills and strong decision-making skills committed to resolution and compliance
- Situational/contextual awareness with the ability to understand the impacts of ones work.
- Excellent critical and analytical thinking abilities
- High attention to detail, and high level of professionalism
- Proactive, self motivated, self starter, minimal supervision
- Strong organizational, time and workflow management skills
- Team oriented/team player
- 5 days working – 2 days off – Rotational offs.
- Only Immediate joiner.
Job Description :
As an Order Management Specialist, you will be responsible for processing simple to complex orders, and handling inquiries from the client with high accuracy and efficiency.
- You will use deductive reasoning to make sound business decisions.
- You will follow best practices and work cross-functionally with multiple teams to complete the above tasks and other daily job functions.
- You will multi-task in between tools in maintaining client databases, validating order information and verifying payment terms with high attention to detail and sense of urgency
- You will ensure compliance to all company and business policies, administer all open sales orders, and ensure appropriate order flow.
- You will own and manage the internal order to cash processes for multiple products to ensure it complies with organizational policies.
- You will learn and process all products offered in the logo.
Interested candidates can come to office for the interview.
Interview Dates : 6th November – 8th November
Interview timing : 11.00 AM – 5.00 PM
Venue : HCLTech A-8-9, Maharaja Agrasen Marg, Block A, Noida sector 60, (Nearby Metro sector 59), Uttar Pradesh– 201301
Contact – HR- Rohit ( 9205045344 )
Interview Rounds :
- HR Screening
- Written Test related to Case Studies / Emails.Operations / Client Interview
IMPORTANT- Everything will be recorded in the interview and as far as the online test is concern, do not use google or take help while appear for the assessments.
