HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis.
HCLTech looking for fresher Voice Process Associate with excellent written and verbal communication skills and having excellent accounting knowledge and Banking Experience.
Job Designation : Voice Process Associate
Qualification : Any Graduate
Experience : Freshers / 0 – 5 years
Skill Set :
- Proficient in MS office applications(Excel, PowerPoint).
- Excellent customer service skills.
- Basic knowledge of Banking/Finance concepts.
- Attention to detail and Strong analytical skills to solve customer queries.
- Ability to build relationships with clients and internal departments.
- Excellent communication skills both verbal and written Mandatory.
- A problem-solving mind-set with the ability to multitask.
- Willing to work night shifts as per US time zones between 6 pm to 4 am
- Able to work well as an individual and as part of a team.
- Any Graduation is mandatory.
Job Description :
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security – proprietary data of customers.
Walk-in Details :
Date : 14th August & 16th August
Time : 11.00 AM – 2.00 PM
Venue : HCL Technologies, ETA- Techno Park, Special Economic Zone 33 Rajiv Gandhi Salai, Navallur, Taluk, Chengalpattu, Tamil Nadu 603103
Contact: HR Nikita
Document to be carried :
- Resume / CV
- Aadhar / ID Proof
