HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis.

HCLTech looking for fresher Voice Process Associate with excellent written and verbal communication skills and having excellent accounting knowledge and Banking Experience.

Job Designation : Voice Process Associate

Qualification : Any Graduate

Experience : Freshers / 0 – 5 years

Skill Set :

  1. Proficient in MS office applications(Excel, PowerPoint).
  2. Excellent customer service skills.
  3. Basic knowledge of Banking/Finance concepts.
  4. Attention to detail and Strong analytical skills to solve customer queries.
  5. Ability to build relationships with clients and internal departments.
  6. Excellent communication skills both verbal and written Mandatory.
  7. A problem-solving mind-set with the ability to multitask.
  8. Willing to work night shifts as per US time zones between 6 pm to 4 am
  9. Able to work well as an individual and as part of a team.
  10. Any Graduation is mandatory.

Job Description :

Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.

  1. Answer all inbound queries as per call flow procedure.
  2. Adherence to process to ensure high quality and customer service.
  3. Follow escalation procedures for issues uncontrollable at agent level First call resolution.
  4. Break schedule adherence.
  5. Involvement in motivational activities, implementing feedback given during monitoring sessions.
  6. Updating various logs like escalation log, complaint tracker etc.
  7. Ensuring data security – proprietary data of customers.

Walk-in Details :

Date : 14th August & 16th August

Time : 11.00 AM – 2.00 PM

Venue : HCL Technologies, ETA- Techno Park, Special Economic Zone 33 Rajiv Gandhi Salai, Navallur, Taluk, Chengalpattu, Tamil Nadu 603103

Contact: HR Nikita

Document to be carried :

  1. Resume / CV
  2. Aadhar / ID Proof

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