HCLTech Hiring Fresher graduates with excellent written and verbal communication skills and having excellent customer handling skills for the role of Customer Care Representative to provide a seamless experience addressing customer’s questions or issues over the phone and to efficiently fulfil all the assigned job responsibilities as per the prerequisites.

Job Designation : Customer Care Representative

Qualification :  Any Graduate

Experience : Freshers

Salary bar : Upto 3 LPA

Skill Set :

1. Good customer service skills.
2. Sound working knowledge of MS office.
3. Should display good analytical abilities.
4. Helpful, empathetic, and enthusiastic about customer service
5. Prior experience in UK Inbound calling preferably in Banking domain voice process shall be preferred.
6. Candidate must be comfortable with Work From Office module.
7. Agent should be flexible to work in 24/7 Environment.(UK Shifts).
8. Fresher’s/ Experience Both can apply.
9. Only Immediate Joiners may apply.

Job Description :

Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.

1. Answer all inbound queries as per call flow procedure.
2. Adherence to process to ensure high quality and customer service.
3. Follow escalation procedures for issues uncontrollable at agent level First call resolution.
4. Break schedule adherence
5. Involvement in motivational activities, implementing feedback given during monitoring sessions
6. Updating various logs like escalation log, complaint tracker etc.
7. Ensuring data security – proprietary data of customers

Interested candidates can directly be walk-in at the given address

Walk-in Details:

Walk – in Date : 18th October – 19th Octobe

Walk – in Time : 12.00 PM – 4.00 PM

Venue : HCLTech, Chack Kajaria Farms, Sultanpur Road, Lucknow, Uttar Pradesh 226002.

Contact Person: – Jabloon Murmu (TAG-HR)

Take Entry from Gate No.1.