HCLTech Hiring Fresher graduates with excellent written and verbal communication skills and having excellent customer handling skills for the role of Customer Care Representative to provide a seamless experience addressing customer’s questions or issues over the phone and to efficiently fulfil all the assigned job responsibilities as per the prerequisites.
Job Designation : Customer Care Representative
Qualification : Any Graduate
Experience : Freshers
Salary bar : Upto 3 LPA
Skill Set :
- Good customer service skills.
- Sound working knowledge of MS office.
- Familiar with customer support, email support , customer service experience.
- Strong organizational, time and workflow management skills
- Good computer skills and solid multi-tasking skills.
- Should display good analytical abilities.
- Helpful, empathetic, and enthusiastic about customer service
- Candidate must be comfortable with Work From Office module.
- Agent should be flexible to work in 24/7 Environment.(UK Shifts).
- Fresher’s/ Experience Both can apply.
- Only Immediate Joiners may apply.
Job Description :
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Provide exceptional customer service to clients through various channels such as email, chat, and social media.
- Handle customer inquiries, resolve issues, and provide solutions in a timely manner.
- Work on non-voice processes including semi-voice processes
- Collaborate with team members to achieve process goals and objectives.
- Maintain accurate records of customer interactions using CRM software.
Interested candidates can directly be walk-in at the given address
Walk-in Details:
Walk – in Date : 3rd December – 5th December
Walk – in Time : 9.30 AM – 5.30 PM
Venue : HCLTech, Village Kanjehara Chack Gajaria Farms, Sultanpur Road, Mastemau, Lucknow, Uttar Pradesh 226002
Contact Person: – Arpana Singh
