HCL Technologies Limited, HCLTech (formerly Hindustan Computers Pvt. Limited), is an Indian multinational information technology (IT) services and consulting company
HCL looking for fresher graduates with excellent written and verbal communication skills and having excellent customer handling skills for the role of Customer Support Executive.
Job Designation : Customer Care Representative
Qualification : Any Graduate
Experience : Freshers
Salary bar : Upto 3 LPA
Skill Set :
- Good customer service skills.
- Sound working knowledge of MS office.
- Should display good analytical abilities.
- Good computer skills.
- Good multi-tasking skills.
- Helpful, empathetic, and enthusiastic about customer service
- Prior experience in UK Inbound calling preferably in Banking domain voice process shall be preferred.
- Candidate must be comfortable with Work From Office module.
- Agent should be flexible to work in 24/7 Environment.(UK Shifts).
- Fresher’s/ Experience Both can apply.
- Only Immediate Joiners may apply.
Job Description :
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence
- Involvement in motivational activities, implementing feedback given during monitoring sessions
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security – proprietary data of customers
Interested candidates can directly be walk-in at the given address
Walk-in Details:
Walk – in Date : 13th November
Walk – in Time : 11.00 AM – 4.00 PM
Venue : HCL Technologies A-8&9, Sector 60, Noida. Near Noida Sec 59 metro station, Noida, Uttar Pradesh -201309.
Contact Person- Shivangi Sharma
Contact No.: – 9717105994 ( shivangi.sh@hcltech.com )
