HCL Technologies Limited, HCLTech (formerly Hindustan Computers Pvt. Limited), is an Indian multinational information technology (IT) services and consulting company
HCL seeking fresher graduates with excellent written and verbal communication skills and having excellent customer handling skills for the role of Customer Service Executive – Voice Process.
Job Designation : Customer Service Executive – Voice Process
Qualification : Any Graduate
Experience : Freshers
Skill Set :
- Good customer service skills.
- Sound working knowledge of MS office.
- Good computer skills.
- Good multi-tasking skills.
- Able to react effectively and calmly in emergencies.
- Able to maintain customer confidentiality.
- Prior experience in UK Inbound calling preferably in Banking domain voice process shall be preferred.
- Candidate must be comfortable with Work From Office module.
- Agent should be flexible to work in 24/7 Environment.(UK Shifts).
- Fresher’s/ Experience Both can apply.
- Only Immediate Joiners may apply.
Job Description :
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK /US customers.
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security – proprietary data of customers
Interested candidates can come to office for the face-to-face interview.
Walk-in Details :
Date : 28 November – 29 November
Time : 11.00 AM – 4.00 PM
Venue : HCL Technologies, A-8-9, Maharaja Agrasen Marg, Block A, Noida sector 60, (Nearby Metro sector 59)
Contact – Shivangi ( 9717105994 ) ( shivangi.sh@hcltech.com )
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