Greetings from Hexaware technologies!!

Hexaware Technologies looking for fresher graduates with excellent communication skills, having good customer service skills for the role of Executive – Voice/Non Voice.

Job Designation : Executive – Voice/Non Voice

Qualification : Graduates

Experience : Freshers / Experienced

Skill Set : 

1. Excellent communication skills, both written and verbal.
2. Good knowledge in MS Office (Excel, Word etc.).
3.  Should be strong in Researching Skills.
4. Preferably Immediate joiners.
5. freshers / 0 to 5 Years of experience in Outbound and Inbound calls with excellent communication.
6. Candidate should be strong in communication (should be good Grammar, sentence construction and pronunciation)
7. One way cab will be provided for female after 9PM.
8. Fixed Saturday and Sunday week offs.

Job Description :

1. Escalates customer issues appropriately and correctly.
2. Demonstrates timely accurate and professional customer service.
3. Maintains a positive and professional demeanor and portrays the company in a positive light.
4. Demonstrates knowledge and use of departmental resources, policies and procedures.
5. Maintains email handle time, while remaining friendly and informative (after call email to customers).
6. Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
7. Demonstrates appropriate sense of urgency for customer responses.

Location : Bhopal, Madhya Pradesh, India