Greetings from Hexaware technologies!!
Hexaware Technologies looking for fresher graduates with excellent communication skills, having good customer service skills for the role of Executive – Voice/Non Voice.
Job Designation : Executive – Voice/Non Voice
Qualification : Graduates
Experience : Freshers / Experienced
Skill Set :
- Excellent communication skills, both written and verbal.
- Good knowledge in MS Office (Excel, Word etc.).
- Should be strong in Researching Skills.
- Preferably Immediate joiners.
- freshers / 0 to 5 Years of experience in Outbound and Inbound calls with excellent communication.
- Candidate should be strong in communication (should be good Grammar, sentence construction and pronunciation)
- One way cab will be provided for female after 9PM.
- Fixed Saturday and Sunday week offs.
Job Description :
- Escalates customer issues appropriately and correctly.
- Demonstrates timely accurate and professional customer service.
- Maintains a positive and professional demeanor and portrays the company in a positive light.
- Demonstrates knowledge and use of departmental resources, policies and procedures.
- Maintains email handle time, while remaining friendly and informative (after call email to customers).
- Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
- Demonstrates appropriate sense of urgency for customer responses.
Location : Bhopal, Madhya Pradesh, India
