Greetings from Hexaware technologies!!

Hexaware Technologies looking for fresher graduates with excellent communication skills, having good customer service skills for the role of Executive – Non Voice.

Job Designation : Non Voice Process

Qualification : Graduates

Experience : Freshers / Experienced

Skill Set : 

1. Freshers with excellent communication.
2. Should have all cleared the degree, no arrears.
3. Good knowledge with Microsoft Excel.
4. Candidate should be strong in commerce background.
5. Immediate joiners.
6. Should be flexible to work in complete Rotational shifts and Rotational Weekoff.

Job Description :

1. Escalates customer issues appropriately and correctly.
2. Demonstrates timely accurate and professional customer service.
3. Maintains a positive and professional demeanor and portrays the company in a positive light.
4. Demonstrates knowledge and use of departmental resources, policies and procedures.
5. Maintains email handle time, while remaining friendly and informative (after call email to customers).
6. Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
7. Demonstrates appropriate sense of urgency for customer responses.