IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability.
IBM hiring fresher graduates with good knowledge and application of relational database concepts, having Basic programming skills and web development understanding for the role of Software Technical Support Engineer.
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Job Designation : Software Technical Support Engineer
Salary : Rs. 4.5 LPA – Rs. 6.5 LPA
Qualification : Bachelor’s Degree
Experience : Freshers / Experienced
Skill Set :
- Good knowledge and application of relational database concepts.
- Basic programming skills and web development understanding, e.g. Ruby on Rails, JAVAScript, HTML, CSS, SQL
- Familiar with Cloud computing (AWS/Azure/GCP)
- Good troubleshooting skills in Database (Oracle, DB2)
- Good Troubleshooting skills in On-prem, SaaS, Platform and Network environments.
- Familiarity with Agile methods and tools and process flows.
- Familiarity with Containers (eg, Dockers) and Kubernetes. Knowledge on RedHat OpenShift/AWS.
- Strong communication Skills, both written and verbal.
- Demonstrated teamwork orientation.
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Job Description :
This team of highly skilled and motivated individuals provide technical support to IBM clients. Understanding, narrowing and defining the scope of clients concerns in terms of stating the problem and understanding its scope.
- Managing client expectations and understanding the nature of the issue in terms of technical impact and pervasiveness.
- Utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution using problem determination/problem analysis skills.
- You work closely with the Services, Development and SRE teams to correct identified product issues.
- Communicating updates and action plans to customer or IBM representative as per response guidelines.
- Ability to record and document each step of the problem-solving effort including any interaction with the client.
- Sharing knowledge and expertise with the team and the clients, such as writing technotes, blogging in social media, etc.
Location : Bengaluru, Karnataka, India
