IGT Solutions is a next-gen customer experience (CX) company. We enable personalized, meaningful, and effective interactions by combining cutting-edge technology and innovative solutions with the power of Gen AI to deliver exceptional end-user experiences.
Job Designation : International Voice Process
Salary : Upto 3 LPA
Qualification : Any Graduate
Experience : Freshers/ 0 – 2 years
Skill Set :
- Sound knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome),
- Proficient in MS Office applications like word, excel etc.
- Effective time management skills and customer handling skills.
- Good understanding of phone/chat etiquette – Not interrupting, abstains from making unpleasant vocal gestures, etc.
- Ability to establish call control/multi-task chat queries.
- Candidate who is comfortable working from office can apply
Job Description :
As a Customer Service Representative, you will handle inbound customer inquiries, resolve issues, and provide exceptional service to clients from diverse cultural backgrounds.
- Handle inbound customer calls from international clients.
- Resolve customer complaints and concerns in a timely and professional manner.
- Utilize software applications and tools to manage customer interactions.
- Meet or exceed customer satisfaction and quality targets.
- Collaborate with internal teams to resolve complex customer issues.
- Maintain accurate records of customer interactions.
REGISTER HERE
Walk-in Details :
Walk-in Date : 13th December – 14th December
Walk-in Time : 10.00 PM – 4.00 PM
Address : Ground floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram – 122016, Haryana, Nearest Metro station: Sikanderpur/ Guru Dronacharya.
