Infosys BPM, the business process management subsidiary of Infosys. Infosys BPM provides integrated outsourcing and transformation services.

Infosys BPM Ltd hiring Freshers for the role of Process Trainee Customer Service Representative.

Job Designation : Process Trainee

Qualification : Any Graduate

Experience : Freshers

Skill Set :

1. Proficient with basic computer knowledge.
2. Sound knowledge of MS Office applications.
3. Effective probing & analysing skills and capable of doing a multi-tasking of voice & data entry.
4. Ability to quickly and efficiently assimilate process knowledge.
5. Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently.
6. Excellent communication skills to attend/resolve client issues on calls/chat/mail.
7. Excellent verbal, written communication, interpretation and active listening skills.
8. Should be self-motivated and a good initiative taker.

Job Description :

1. Attend/resolve client issues on calls/chat/mail.
2. Resolve customers’ issues independently, thoroughly & efficiently.
3. Being proactive and show the utmost respect for customer’s time.
4. Good time management, ensuring all contacts with customers add value.
5. Active participation in team building activities.
6. Adaptability in learning newer technologies and changing business needs.
7. Collaborates with the teams to bring in process improvements or ideas.

Location : Pune, India