Infosys BPM, the business process management subsidiary of Infosys. Infosys BPM provides integrated outsourcing and transformation services.

Infosys BPM hiring fresher graduates with good communication skills, having sound knowledge of MS Office applications and strong customer handling skills  for the role of  Customer Support Associate Voice Process.

Job Designation : Customer Support Associate Voice Process

Qualification : Any Graduate

Experience : Freshers

Skill Set :

  1. Proficient with basic computer knowledge.
  2. Sound knowledge of MS Office applications.
  3. Strong customer handling skills.
  4. Excellent communication skills to attend/resolve client issues on calls/chat/mail.
  5. Effective probing & analysing skills and capable of doing a multi-tasking of voice & data entry.
  6. Excellent verbal, written communication, interpretation and active listening skills.
  7. Should be self-motivated and a good initiative taker.

Job Description :

  1. Provide first-level resolution to the customers
  2. Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
  3. Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
  4. Build rapport with customers through active listening, effective communication, and attention to detail.
  5. Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
  6. Document and track customer interactions and technical issues in the service management system.
  7. Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
  8. Participate in ongoing training and upskilling programs to enhance technical and customer service skills.
  9. Need to work on US shift timings.
  10. Need to complete specific and dedicated training programs set by the client.

Walk-in Details :

Walk-in Date : 24th and 25th October

Walk – in Time : 10.00 AM – 1.00 PM

Venue : Infosys Limited Plot No IIIG/2,P. S-New Town, Kolkata -700135 (Hatisala)

Documents to Carry:

  1. Carry a printout your updated resume.
  2. Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
  3. All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

Note:

  1. Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
  2. Original Government ID card is must for Security Clearance

Work Location : Kolkata, India

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