Infosys BPM, the business process management subsidiary of Infosys. Infosys BPM provides integrated outsourcing and transformation services.
Infosys BPM Ltd hiring Freshers for the role of Process Executive Customer Service Representative.
Job Designation : Process Executive
Qualification : Bachelors Degree
Experience : Freshers / 0 – 1 year
Skill Set :
- Proficient with basic computer knowledge.
- Sound knowledge of MS Office.
- Good knowledge of data management and analytical skills.
- Familiar with Sourcing & Procurement.
- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- Effective probing & analysing skills and capable of doing a multi-tasking of voice & data entry.
- Excellent verbal, written communication, interpretation and active listening skills.
- Should be self-motivated and a good initiative taker.
Job Description :
- Provide first-level resolution to the customers
- Build rapport with customers through active listening, effective communication, and attention to detail.
- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
- Document and track customer interactions and technical issues in the service management system.
- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
- Participate in ongoing training and upskilling programs to enhance technical and customer service skills.
- Need to work on US shift timings.
- Need to complete specific and dedicated training programs set by the client.
Walk-in Details :
Walk-in Date : 10th December 2024
Walk – in Time : 10.00 AM – 4.00 PM
Venue : Infosys BPM Limited, Mahindra World City (SEZ) Jaipur Ltd, Village Kalwara, Tehsil Sanganer, Off National Highway No. 8, Jaipur- 302037 Rajasthan, India.
Work Location : Jaipur, India
