Nielsen Media is the global leader in measuring what people watch and listen to on TV, Digital and Audio in a changing media landscape. Data Science is essential to Nielsen’s mission. We offer a fast-paced environment for methodology and software development in a team of world-class computer scientists, statisticians, data scientists, and behavioral methodologists.

Nielsen looking for a Quality Analyst will be accountable for maintaining the integrity of Nielsen’s television measurement  reference data.

Job Designation : Quality Analyst

Qualification :  Bachelor’s degree

Experience : Freshers

Skill Set :

1. Familiar with ServiceNow or other ticketing system.
2. Good with radio or television broadcast equipment.
3. Computer literate with knowledge of Google Suite.
4. Willingness to learn new tasks, maintain focus, recall and follow instructions.
5. Ability to work in a fast paced, high volume environment within time critical deadlines.
6. Strong communication skills: interpersonal, telephone, email, and virtual interactions.
7. Ability to use a phone or wear a headset
8. Ability to use a computer, keyboard and mouse with high-speed internet access
9. Work environment is indoors, remote or in a Nielsen office location
10. Ability to work an assigned shift schedule which may include holidays and weekends, day, evening or night shifts to match USA time zones

Job Description :

The Quality Analyst will be accountable for maintaining the integrity of Nielsen’s television measurement  reference data. This role proactively identifies potential risks to data quality and assists in all required investigations to ensure prompt and accurate resolution of issues, thoroughly processing automated tickets and incoming client support calls.

1. Consistently execute day to day processes and policies
2. Timely and accurately resolve tickets in Service Now ticketing system according to Standard Operating Procedures (SOP) and Service Level Agreement (SLA) deadlines
3. Effectively escalate tickets that cannot be resolved per the SOPs to senior technicians and signal vendors to ensure maximum system availability
4. Consistently complete daily Quality Assurance reports according to SOPs
5. Notify clients of watermarking errors in their systems
6. Communicate effectively with signal vendors and clients to resolve issues and create positive relationships
7. Actively contribute to improve processes and documentation
8. Work in collaboration with other team members
9. Other duties as required

Location : Bengaluru, Karnataka, India