NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
NTT DATA currently seeking a Helpdesk Associate to join software development team.
Job Designation : Helpdesk Associate
Qualification : Bachelor’s / Master’s Degree
Experience : Freshers
Skill Set :
- Helpdesk Associate at Grade-4 position in Service Desk
- Must be a Graduate.
- Good communication skills with 6+ months of international calling experience
- Ability to work independently
- Adhere to organizational policies and procedures
- Must possess excellent customer handling skills
- Should be comfortable to work in rotational shift.
- Excellent Verbal Communication skills.
- Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish.
Job Description :
- Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
- Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
Location : Bengaluru, Karnataka, India
