NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

NTT DATA looking for fresher MS Engineer programming languages such as C/C++,C#, Java, JavaScript, Python, Node. js, etc., having sound knowledge of cloud architecture and services in multiple public clouds like AWS, GCP, Microsoft Azure, and Microsoft Office 365.

Job Designation : MS Engineer

Qualification : Bachelor’s degree

Experience : Freshers / Experienced

Expected Salary: INR 6 – 12 LPA

Skill Set :

  1. Ability to communicate and work across different cultures and social groups.
  2. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
  3. Ability to maintain a positive outlook at work.
  4. Ability to work well in a pressurized environment.
  5. Ability to work hard and put in longer hours when it is necessary.
  6. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
  7. Ability to adapt to changing circumstances.
  8. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Job Description :

  1. Monitors client infrastructure and solutions.
  2. Identifies problems and errors prior to or when they occur.
  3. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
  4. Investigates first line incidents assigned and identifies the root cause of incidents and problems.
  5. Provides telephonic or chat support to clients when required.
  6. Schedules maintenance activity windows for patching and configuration changes.
  7. Follows the required handover procedures for shift changes to ensure service continuity.
  8. Reports and escalates incidents where necessary.
  9. Ensures the efficient and comprehensive resolutions of incidents and requests.
  10. Updates existing knowledge articles or create new ones.
  11. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.

Location : Hyderabad , India