NTT Ltd recruitment drive 2024 for Application Engineers

Admin

3 weeks ago

Job Title : Applications Managed Service Engineer

Qualification :

Bachelor’s degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience)
Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
Basic knowledge of infrastructure and technology within the supported technical domain (i.e. ERP, Windows, Linux, SQL, Oracle Middleware and Webserver, etc.)

Responsibilities of the Candidate:

Monitors client Packaged Application technologies such as ERP, Middleware and other business critical software
Identifies problems and errors prior to or when they occur
Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
Investigates first line incidents assigned and identifies the root cause of incidents and problems
Fulfils approved requests following agreed procedures
Provides telephonic or chat support to clients when required
Executes approved maintenance activities including patching and configuration changes
Follows the required handover procedures for shift changes to ensure service continuity
Reports and escalates incidents where necessary
Ensures the efficient and comprehensive resolutions of incidents and requests
Proactively identifies opportunities for work optimization
Updates existing knowledge articles or creates new ones
Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities
May also contribute to / support on project work as and when required
May work on implementing and delivering Disaster Recovery functions and tests
Performs any other related task as required