Oracle world leader in cloud solutions,  uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

Oracle hiring  fresher graduates with  knowledge of Windows & Mac OS,   Microsoft Office Suite, having familiarity with networking concepts and programming skills for the role of Software Engineer – Support Analyst.

Job Designation : Software Engineer – Support Analyst

Qualification : Bachelor’s / Master’s degree

Experience : Freshers / Experienced

Skill Set :

  1. Good at programming in Linux, C/C++ and Python.
  2. Sound knowledge of Windows, Mac and Linux operating systems and mobile devices.
  3. Good knowledge of Microsoft Office Suite.
  4. Ability to install & troubleshoot MS Office, Printer, Citrix, VMware, Software & Hardware issues.
  5. Excellent coding, debugging and network troubleshooting skills.
  6. Good understanding of roles, processes, and procedures within a QA environment.
  7. Should be capable of multitask.
  8. Strong customer skills and customer oriented.
  9. Should have excellent communication skills English/Spanish (Oral & Written).
  10. Should be smart, enthusiastic and a good team player.
  11. Ability and willingness to work in an environment providing 24x7x365 support.

Job Description:

In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: Windows, MAC, SCCM, Citrix, Active Directory accounts, Printer issues, Software & Hardware issues etc.

  1. Handle incoming calls by analyzing the issue and following appropriate Knowledge Base articles to implement necessary fixes.
  2. . Document case notes in the ticket tracking system and escalate incidents when appropriate.
  3. Work is semi-routine in nature.
  4. Support may be delivered via phone or electronic channels like web and position will work in a call center environment as needed.
  5. Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole.
  6. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.

Location : Bengaluru , Karnataka, India

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