As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
Oracle looking for fresher graduates with good programming skills, having good knowledge of SQL (Structured Query Language), and good knowledge of Software Development Life Cycle for the role of Technical Analyst – Support.
Job Designation : Technical Analyst – Support
Qualification : Bachelor’s degree
Experience : Freshers
Salary : 5 LPA – 10 LPA
Skill Set :
- As an Associate Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.
- Your primary task will be to provide level-one support to customers who contact the Oracle Solution Center and maintain a high level of customer satisfaction while meeting guidelines (mostly through electronic means).
- Good knowledge of Operating Systems.
- Good knowledge of Identity and Access Management
- Excellent coding, debugging and troubleshooting skills
- Excellent collaboration and communication skills.
Job Description:
- As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
- As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Location : Bengaluru, Karnataka, India
