PhonePe is a mobile payment platform using which you can transfer money using UPI, recharge phone numbers, pay utility bills, etc. PhonePe works on the Unified Payment Interface (UPI) system and all you need is to feed in your bank account details and create a UPI ID.

Job Designation : Customer Experience Specialist

Qualification : Bachelor’s Degree

Experience : 0 – 2 Years

Skill Set :

1. Have excellent written and verbal communications
2. Have good learnability
3. Be an active listener and deal well with objection
4. Have strong customer orientation and ability to adapt/respond to different scenarios
5. Be a team player, flexible and open to feedback
6. Ability to multitask, prioritise, and manage time effectively
7. Should be able to speak in English and Hindi
8. Multilingual skills (spoken + written) in South Indian languages are preferred.

Job Description :

1. Act with integrity & think customer-first in every interaction
2. Handle basic PhonePe account and transaction related queries
3. Follow specified process guidelines to bring about resolution
4. Build customer trust through their interaction
5. Ability to meet hourly & daily productivity goals
6. Leverage internal processes and resources to drive resolution
7. Escalate appropriately taking support from relevant teams to resolve customer issues

Location : Bengaluru, Karnataka, India