PTC technology creates a closed loop between the digital and physical worlds to give businesses a competitive advantage across their entire product lifecycle. PTC software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Job Designation : Associate Technical Support Specialist
Qualification : Bachelor’s Degree
Experience : Freshers
Skill Set :
- Exposure to Java and DB is a must.
- Strong written and verbal communication skills
- Unix/Windows: User level with basic administration knowledge
- Baisc Networking is a plus.
- Oracle Certified Java Programmer (SCJP), Oracle Certified DBA will be an added advantage.
Job Description :
- Provide support services to assist customers and field staff with the configuration and troubleshooting of installation and functionality issue with Windchill Products.
- Provide a customer centric service through their understanding of the customers’ issue, knowledge of PTC products, and comprehension of Support Services processes.
- Developing expert level knowledge of the Windchill installation and functionality issue and keep PTC Knowledgebase evolved.
- Creating software configurations, duplicating issues, troubleshooting, investigation of technical problems and tracking the resolution of those problems in collaboration with other PTC departments like R&D and QA as well as communicating the same to customer.
- Focus on own professional development and occasional teaching or mentoring of other team member with increasing experience and provide valuable input to Technical Support projects and/or functional teams.
- Assist in the creation and implementation of technical training and documentation related to the above topics
- Collaborate with other offices worldwide to provide first class support for mission-critical customers.
Location : Pune, India
