Rackspace Technology are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions.
Rackspace Technology hiring fresher graduates for the role of Technical Support.
Job Designation : Technical Support
Qualification : Bachelor’s Degree
Experience : Freshers
Skill Set :
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Proficient support of Microsoft products.
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Ability to configure printers and other devices within the windows OS
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Must be open to work in 24×7 environment
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Strong understanding of Win 10 OS (Deployment and Support), Office 365 (User and group), Active Directory (creating and managing user accounts, creating, and managing distribution/security group)
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Basic knowledge of Azure
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Incident management and Hardware / Software related troubleshooting skills
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Familiar with device OS installation or re-imaging.
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Familiarity with cross platform basic troubleshooting tasks (ping, traceroute etc.)
Job Description :
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Perform ticket queue management
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Monitor inbound customer ticket requests and route/troubleshoot.
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Should have proven knowledge of Computer systems and functions
- Administer and provide User account provision
- Provide support for business software including Microsoft Office
- Service Desk professional with good customer service knowledge to join our Rackspace FLR tea
- To ensure that all tickets are progressed to satisfactory resolution within the relevant SLA.
- Providing a call logging and basic technical support function to callers. You will also ensure that the various tickets are monitored and followed up on.
- Perform capabilities gap analysis and drive continual service improvement across end user support services.
- Own tickets throughout their lifecycle in line with the ITIL model
- Regularly update customers on their own open tickets
- Provide excellent customer service and call handling including email updates.
Location : Gurgaon, India
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