Rackspace Technology are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions.
Rackspace Technology hiring fresher graduates with proficient knowledge in AWS and cloud technologies for the role of Software Cloud Engineer.
Job Designation : Software Cloud Engineer
Qualification : Bachelor’s Degree
Experience : Freshers
Skill Set :
- Proficiency in scripting languages Java/Python.
- Sound understanding of AWS, Azure, Google Cloud.
- Good knowledge of Kubernetes, DevOps technologies.
- Proficient knowledge in automation testing.
- Experience on Web Services (Restful) integration, Failure Analysis.
- Excellent problem solving and communication skills.
Job Description :
The Cloud Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support on cloud platform and Linux/Unix OS to our customers via the phone, ticketing system, and automation.
- This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process.
- Responsible for the support of internal and external customers on multiple platforms.
- Work with customers and other teams to troubleshoot customer environments to increase user satisfaction.
- Resolves customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents.
- Develops tooling and processes to drive and improve customer experience, creates playbooks, and providing mentoring on customer related issues to support teams.
- The Support Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest; alternatives which may better serve the stability and security of the customer’s solution.
- Keeps informed of emerging technologies.
- Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
Location : India – Remote