Razorpay a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business.
Job Designation : Associate Software Technical Consultant
Qualification : Bachelor’s degree
Experience : Freshers / 0-2 Years
Skill Set :
- Experience working with Payment Industry is a plus.
- Strong knowledge of Microsoft Excel, PowerPoint and Data Management Systems is essential with a high degree of self-motivation and can-do demeanor.
- Ability to gain the valuable insights through the strong data/information literacy skill, perform root cause analysis & problem solving.
- Must possess technical, analytical, presentation skills with ability to translate findings into business reports and presentation.
- Good team player and highly motivated self-starter.
- Excellent written and verbal communication skills.
Job Description:
- Work directly with developers, clients and internal teams on post-integration issues to provide technical support, consulting and best practices.
- Addressing technical queries on APIs, and Plugins and complete Razorpay product suite.
- Responsible for following the escalation matrix and engagement of stakeholders, communicate technical issues to merchants and internal departments.
- Analyze incident trends based on data analysis on past incidents and chalk out action items to reduce service volume and increase availability of the applications.
- Apply negotiation styles accordingly when managing both internal & external stakeholders.
- Responsible for ensuring the team OKRs in green state by tracking it on daily basis.
- Communicate the application support policies, procedures and SLA to the relevant stakeholders and ensure the guidelines are followed across enterprise.
- Act as an advocate for technical queries and expertise in terms of knowledge for Razorpay products, their implementations and usages.
- Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers.
- Ensure the Customer Satisfaction is green and meets the organization targets.
Location : Bengaluru, Karnataka, India
