Razorpay a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business.
Razorpay looking for Associate Software Technical Consultant with good knowledge of at least one frontend (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go).
Job Designation : Associate Software Technical Consultant
Qualification : Bachelor’s degree
Experience : Freshers / Experienced
Skill Set :
- Good knowledge of at least one frontend (HTML/CSS/JS/Angular/Flutter/React Native.
- Sound knowledge of server-side technologies (Java/C++/Python/Go).
- Good to have Up-to-date technical knowledge in payment gateway domain.
- Ability for in-depth understanding of multiple products and processes.
- Good interpersonal skills coupled with quick decision making while advising the client or Sales team.
- Logical thinker with good analytical and problem-solving skills.
- Ability to deal with complex issues and bring it to closure with least dependency.
- Good relationship builder with strong diplomacy skills.
- Good team player and highly motivated self-starter.
- Excellent written and verbal communication skills.
Job Description:
The Individual works directly with developers, clients and internal teams on post-integration issues to provide technical support, consulting and best practices. This individual will report to the person heading Technical Support of Business Engineering at Razorpay. This individual will ensure successful resolutions have been provided to our Merchants for the tickets/queries raised by them.
- Addressing technical queries on APIs, and Plugins and complete Razorpay product suite.
- Communicates technical issues to merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams.
- Identifies irregularities in functionality and unexpected behaviors with Razorpay products and services.
- Provide timely resolution to merchants assist them with Level 2/3 support team with product knowledge and technical troubleshooting & Debugging skills.
- Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration.
- Capture issues in our CRM (FreshDesk), update progress on a regular basis and resolve issues of the merchant.
- Act as an advocate for technical queries and expertise in terms of knowledge for razorpay products, their implementations and usages.
- Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers.
- May travel to client sites in order to resolve extremely complex customer and integration issues.
Location : Bengaluru, Karnataka, India
