Greetings from Savantis Solutions! 

Excellent opportunity for Engineering & IT Freshers to work in IT Infrastructure division with Savantis solutions! It’s IT Infrastructure Management group who is to be deployed at Client Premises.

Position: Analyst Trainee

Mode: Train & Deploy mode

Job Locations: Chennai / Trivandrum / Noida (Client locations)

CTC: INR. 2.22 LPA + Cab

Eligibility Criteria:

• B.E/ B-Tech (CSE/ IT/ ECE / EEE / Civil / Mechanical / Instrumentation branches only) or BCA (Computers)/ B.Sc (Mathematics / Computers) graduates only.
• Only 2022/2023/2024 pass outs are eligible.
• Should have 60% and above in academics
• Should have all the Educational certificates
• Candidates should not have any academic backlogs currently.
• Level of Experience required: Freshers
• Good command in spoken & written English is mandatory.

Job Description:

• Respond to requests for technical assistance in person, via phone.
• Diagnose and resolve technical hardware and software issues.
• Research questions using available information resources.
• Advise users on appropriate action.
• Should know about SLA and severity/priority (Person should aware Incident and service request definition).
• Follow standard help desk procedures.
• Log all help desk interactions.
• Temp asset device allocation.
• Administer help desk software.
• Follow up with customers and users to ensure complete resolution of issues.
• Redirect problems to correct resource.
• Identify and escalate situations requiring urgent attention.
• Track and route problems and requests and document resolutions.
• Prepare activity reports in excel format.