Greetings from Sutherland

Sutherland currently seeking fresher graduates for Customer Support International Non Voice Process.

Job Designation : Customer Support Associate

Qualification : Any Graduate

Experience : Freshers

Skill Set :

1. Sound knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome),
2. Proficient in MS Office applications like word, excel etc.
3. Effective time management skills and customer handling skills.
4. Good understanding of phone/chat etiquette – Not interrupting, abstains from making unpleasant vocal gestures, etc.
5. Ability to establish call control/multi-task chat queries.
6. Freshers and Experienced with graduation is mandatory.
7. Need Immediate Joiners only.
8. Must be fluent in English.

Job Description :

1. Responsible for handling calls and chat and providing customer support,
2. Identify and relate with various customer needs and scenarios,
3. Conduct issue identification and problem-solving meeting customer needs and satisfaction,
4. Provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner either through Calls or Chats,
5. Remain updated in client and internal processes, technology applications, utilities, and products,
6. Utilize various internal and client-based tools and applications for customer management and servicing,
7. Conduct data entry, documentation, and case management,
8. Work and partner with others within a team-based environment,
9. Achieve and maintain required metrics and goals,
10. Adhere to company policies and procedures as described on the HR Handbook.

Walk-in Details :

Walk-in Date : 22nd July – 26 July

Walk-in Time : 10:30 AM – 11:30 AM

Address : Sutherland A1 ground floor Shri ram gate way office parks , Perungalathur, chennai Landmark opposite to Railway station.

Interview Process:

1. HR Round
2. Operation manager round
3. Email Assessment

If your Interested with the above requirements, share your resume to MohanPrasadh HR @ Mobile Num: 6382414733 or direct walkin for Interview to the above location mention reffered by Mohan HR on resume top corner and come to office by morning 11.00 AM.