Sutherland currently seeking fresher graduates for Customer Support International Non Voice Process.

Sutherland looking for fresher Customer Support Associate who want to build their careers in the customer service domain by having excellent communication and written skills.

Job Designation : Customer Support Associate

Qualification : Any Graduate

Experience : Freshers

Skill Set :

  1. Sound knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome),
  2. Proficient in MS Office applications like word, excel etc.
  3. Effective time management skills and customer handling skills.
  4. Good understanding of phone/chat etiquette – Not interrupting, abstains from making unpleasant vocal gestures, etc.
  5. Ability to establish call control/multi-task chat queries.
  6. Freshers and Experienced with graduation is mandatory.
  7. Need Immediate Joiners only.
  8. Must be fluent in English.

Job Description :

  1. Responsible for handling calls and chat and providing customer support,
  2. Identify and relate with various customer needs and scenarios,
  3. Conduct issue identification and problem-solving meeting customer needs and satisfaction,
  4. Provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner either through Calls or Chats,
  5. Remain updated in client and internal processes, technology applications, utilities, and products,
  6. Utilize various internal and client-based tools and applications for customer management and servicing,
  7. Conduct data entry, documentation, and case management,
  8. Work and partner with others within a team-based environment,
  9. Achieve and maintain required metrics and goals,
  10. Adhere to company policies and procedures as described on the HR Handbook.

Walk-in Details :

Walk-in Date : 16th July – 25 July

Walk-in Time : 10:30 AM – 01:30 PM

Address : Shriram Gateway Office Parks No.16, Grand Southern Trunk Road, Balaji Nagar, New Perungalathur, Chennai, Tamil Nadu 600063

  1. Candidates who suit the above requirement, please step in for a walk-in interview to office between Monday – Friday. Mention “International Chat Process” on the top of your resume. Meet Dhanalakshmi HR once you register.

Contact – Dhanalakshmi HR

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