Sutherland’s mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.

Sutherland currently  hiring for Customer Support Associate for Freshers and experienced both.

Job Designation : Customer Support Associate

Qualification : Any Graduate

Experience : Freshers/ 0 – 2 years

Salary : Upto 3  LPA

Skill Set :

1. Sound knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome),
2. Proficient in MS Office applications like word, excel etc.
3. Effective time management skills and customer handling skills.
4. Good understanding of phone/chat etiquette – Not interrupting, abstains from making unpleasant vocal gestures, etc.
5. Ability to establish call control/multi-task chat queries.
6. Freshers and Experienced with graduation is mandatory.
7. Need Immediate Joiners only.
8. Must be fluent in English.

Job Description :

1. Responsible for handling calls and chat and providing customer support,
2. Identify and relate with various customer needs and scenarios,
3. Conduct issue identification and problem-solving meeting customer needs and satisfaction,
4. Provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner either through Calls or Chats,
5. Remain updated in client and internal processes, technology applications, utilities, and products,
6. Utilize various internal and client-based tools and applications for customer management and servicing,
7. Conduct data entry, documentation, and case management,
8. Work and partner with others within a team-based environment,
9. Achieve and maintain required metrics and goals,
10. Adhere to company policies and procedures as described on the HR Handbook.

Walk-in Details :

Walk-in Date : 20th May – 24 May 

Walk-in Time : 11:30 AM – 01:30 PM

Address : Shriram Gateway Office Parks No.16, Grand Southern Trunk Road, Balaji Nagar, New Perungalathur, Chennai, Tamil Nadu 600063

1. HR Round
2. Managerial Round
3. Assessment Test 

Please mention your reference name as LAKSHMI HR on the top of your resume