Sutherland’s mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.

Sutherland currently  hiring for Customer Support Associate for Freshers and experienced both.

Job Designation : Customer Support Associate

Qualification : Any Graduate

Experience : Freshers/ 0 – 2 years

Salary : Upto 3  LPA

Skill Set :

1. Excellent Communication in English can Apply
2. BOTH FRESHERS AND EXPERIENCED CAN APPLY
3. GRADUATES/UNDER GRADUATES /POST GRADUATES CAN APPLY
4. 24/7 shifts and rotational week offs (5 days working a week)
5. ROI – JAM, Voice & Versant Round, Operations Round
6. Two-way cab facility only in night shift within 25Kms from manikonda or 15kms from uppal
7. Candidate who is comfortable working from office can apply
8. Need Immediate Joiners only
9. No virtual Interview is available
10. Out of station candidates are Strictly not eligible

Job Description :

1. Responsible for handling calls and chat and providing customer support,
2. Identify and relate with various customer needs and scenarios,
3. Conduct issue identification and problem-solving meeting customer needs and satisfaction,
4. Provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner either through Calls or Chats,
5. Remain updated in client and internal processes, technology applications, utilities, and products,
6. Utilize various internal and client-based tools and applications for customer management and servicing,
7. Conduct data entry, documentation, and case management,
8. Work and partner with others within a team-based environment,
9. Achieve and maintain required metrics and goals,
10. Adhere to company policies and procedures as described on the HR Handbook.

Walk-in Details :

Walk-in Date : 1st April – 5th April

Walk-in Time : 10.00 AM – 1.00 PM

Address : Sutherland, 7th floor, Divya Sree buliding, Lanco Hills Technology Park, Lanco Hills Private Rd, Hyderabad, Telangana 500089